Every two years, ProVision hosts a national conference for its members to provide them with an opportunity to explore new business ideas, network and share experiences with their peers and industry colleagues.
This year's conference will be held at the luxurious Hyatt Regency Sanctuary Cove resort set in beautiful 100 acre surrounds, from the 25-28 October.
With over 260 delegates including ProVision optometrists, their staff, preferred suppliers and ProVision's business team, the Connect12 national conference is bound to be a success.
Located at the heart of Sanctuary Cove, the Hyatt Regency Gold Coast Resort is the perfect destination to combine business with pleasure, setting the scene for a high standard of speakers, workshops, and functions over the three days.
Connect12 brings together nine of Australia's finest presenters to deliver keynote presentations and interactive workshops that explore ideas and techniques required to enhance connections with customers, staff and business partners. Delegates will have the opportunity to renew old friendships and make new ones as they prepare for an intensive, but rewarding few days of conferencing.
A world class line up of speakers will deliver powerful presentations to delegates at the ProVision national conference this year.
Martin Grunstein - Sales and Customer Service
Martin Grunstein is one of Australia's most in-demand speakers on outstanding customer service. Martin teaches techniques and how to apply them in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy. Martin will make you laugh, but it's the results you get from the techniques he delivers that will keep you smiling.
Yvonne Adele (Ms Megabyte) - Demystifying Social Media
Yvonne Adele, also known as Ms Megabyte on Australian TV and radio, specialises in brainstorming, creative thinking, idea generation, idea evaluation and idea implementation. Having achieved the National Speakers Association's highest international designation of Certified Speaking Professional (CSP), Yvonne inspires and encourages all to embrace the technique of creative thinking to enhance business growth and personal development.
Kirsty Spraggon - Customer Engagement
Kirsty Spraggon is a leading expert in building meaningful client relationships and strong networks. With 15 years of experience in every facet of the sales industry, Kirsty inspires and engages her audience by sharing major lessons she has learned around building lifetime client relationships that increase your sales, networks and connections for life and business success.
Peter Davidson - Inspiration
Peter Davidson was a paramedic aboard the first rescue helicopter to reach survivors of the 1998 Sydney Harbour Yacht Race. Peter shares his incredible and inspiring story of rescuing 8 men in one of the worst maritime disasters in Australia's history. Having almost lost his life twice, Peter's gripping real-time drama tested the boundaries of bravery and self belief.
Kevin Hennah - Merchandising and Store Design
Kevin Hennah's ability to fuse creative vision with a strong commercial understanding of retail has assisted many leading international brands through to local small business. Having worked with the likes of Australia Post, OshKosh, RACV, Virgin Mobile, Kathmandu and Westfield, Kevin explores the role of merchandising, image and store layout as a powerful vehicle to build your business.
Frank Romano - Sales Educator and Customer Contact Strategist
Frank Romano is an internationally acclaimed, award winning sales educator and customer contact strategist. Frank teaches 'how to'in a way that has earned him international recognition and a reputation that is synonymous with effectiveness, productivity and integrity. He is passionate about sharing his vision, and his belief in the unlimited potential of every individual.
Laurie Lawrence - Motivation
Laurie Lawrence is one of the most sought after speakers in Australia. Drawing from his experiences as one of Australia's most successful coaches, Laurie's powerful, evocative, emotional and motivational messages coupled with his "knuckles down the wall" approach, are sure to inspire all to "Strive for Success".
Dr Maree Sleeman - Practising Psychologist and Consultant
Maree Sleeman, a practising psychologist with more than 20 years experience, assists individuals and organisations in both the public and private sector to develop effective business and personal strategies, to manage change and to implement procedures enhancing productivity outcomes. Specialist areas of consulting include organisational development, change development, change management, executive coaching, leadership and team development.
Peter Berner - Corporate Performer
Peter Berner is without doubt one of Australia's most popular and respected media entertainers, stand-up comics and corporate performers. Most well known for his Triple M radio show, "The Peter Berner Experiment, Peter's light yet professional approach combined with his sense of wittiness is sure to keep the audience entertained for hours.
New to the conference format in 2010 were five rotating workshops.
This year at Connect12, these will provide practical strategies, information and tips to tackle key areas of the optical business:
"¢ Business Idea Exchange
"¢ Kirsty Spraggon - Developing a customer intimacy program for your practice
"¢ Dr Maree Sleeman - Developing a mission, vision and core values for your practice
"¢ Martin Grunstein - How to connect with your clients through great customer service
"¢ Resurg - Practical application of financial benchmark findings
Find an optometrist specific to your needs
Did you know you should have a comprehensive eye test every 2 years?